Right of withdrawal and complaints

1. With the help of our form, you can quickly and easily submit a withdrawal from the contract:

   Withdraw from contract here

   Simply follow the instructions provided.

2. You can also print the withdrawal form:

   Download the withdrawal form

   The completed form must be enclosed inside the parcel.

   The parcel containing the returned goods must be sent back to the return address provided below. Shipments sent cash on delivery (COD) will not be accepted.

   SOXO
   ul. Wola Bykowska 36
   97-306 Grabica
   with the note "Zwrot" (Return)

As a consumer, you have the right to withdraw from a contract concluded in the Online Store within 30 days without giving any reason. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail).

You may send your statement, for example:

• in writing to the address: SOXO Sp. z o o, Sp.k; ul. Smolna 1A, 81-877 Sopot

• in electronic form via e-mail to the address: sklep@soxo.pl

• by filling out the electronic withdrawal form available at: https://soxo.pl/returns-open.php

A model withdrawal form is contained in Annex No. 2 to the Consumer Rights Act and additionally constitutes an annex to the Regulations of the Online Store. You may use the model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If you have received the purchased goods, please send them back or hand them over to us at the address: ul. Wola Bykowska 36, 97-306 Grabica, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The provisions contained in this notice regarding the consumer apply from January 1, 2021, and for contracts concluded from that date, also to a buyer who is a natural person concluding a contract directly related to their business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of their business activity made available under the provisions on the Central Registration and Information on Business (CEIDG).