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Language and currency:
en | zł
Country of collecting the order:
Poland

Costs and forms of delivery

What are the delivery costs?

POLAND:

  • Pick-up point: InPost Paczkomat® 24/7 - delivery time 1-2 days:
    • prepayment - PLN 15.99
    • prepayment - for orders over PLN 249.00 - FREE!
    • cash on delivery - PLN 17,99
  • Pick-up point: DPD Pickup - delivery time 1-2 days:
    • prepayment - PLN 11,99
    • prepayment for orders over PLN 249,99 - FREE!
  • Pick-up point: Orlen Paczka - delivery time 2 days:
    • prepayment - PLN 10,99
    • prepayment - for orders over PLN 249,00 - FREE!
  • Courier: InPost Courier - delivery time 1-2 days:
    • prepayment - 12,99 zł
    • prepayment for orders over PLN 249,00 - FREE!
  • Courier: DPD Classic Courier - delivery time 1-2 days:
    • prepayment - PLN 16,99
    • prepayment for orders over PLN 249,00 - FREE!
    • cash on delivery - PLN 22,99

The exact delivery time and shipping costs are presented on the product cards and in the basket. All orders are shipped from our warehouses in Poland.

Shipment of goods outside the European Union:

In the case of an order to a destination outside the borders of the Member States of the European Union, the due price of the purchased goods will be increased accordingly by the value of the due customs duties. Detailed information on the amount of fees due is available at the following website address:
http://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en

Frequently asked questions (FAQ):

What time do you deliver the parcels?

DPD couriers and Inpost parcel lockers deliver parcels on working days, usually between 8.00 a.m. and 6.00 p.m. It all depends on the place of delivery, weather conditions and the shipper himself.

Will the courier call before delivering the parcel?

In most cases, couriers call recipients of parcels, but we cannot guarantee this - the courier is not obliged to do so.

What if the postal or courier shipment is delayed?

The easiest way to contact the supplier:

  • DPD: tel. (22) 577 55 55 (Mon–Fri 06:00–18:00; Sat 8:00–14:00)
  • Inpost: tel. +48 722 444 000 or +48 746 600 000 (Mon–Fri 7:00–22:00; Sat 8:00–20:00; Sun 8:00–18:00)
  • Orlen Paczka: tel. (22) 33 33 999 (Mon–Fri 07:00–20:00)
    and provide the shipment number.

You can also intervene at our Customer Service Office at (58) 343-24-06 or by e-mail: sklep@soxo.pl

Attention! Please check the package before collection. In the event of damage during transport, please prepare a damage report at the postman, courier and contact our Customer Service Office.

In accordance with the InPost regulations, a parcel locker parcel may be placed in another parcel locker or POP if there are no vacancies in the parcel locker selected by the customer. In the event of such a situation, the recipient is informed by SMS or e-mail. This fact is confirmed by the regulations of the Parcel Locker Service available on the InPost website.

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